Help

Shipping & returns

Dispatch

Orders leave us within 3–5 business days. That includes the made-to-order 3D printed pieces — they're printed for your order rather than pulled off a shelf, and they still go out in the same window.

You'll get a tracking number by email as soon as your parcel is on its way.

Shipping

• Orders ship from Alexander, NC, United States.
• Flat rate shipping: $5.50.
• Free standard shipping on orders over $100.
• Allow at least a week for delivery once your parcel has been dispatched.

International orders

We ship within the United States only at the moment. We'd like to change that — if you're outside the US and want a kit, email customerservice@jeanneargent.com and we'll let you know as soon as we can send one your way.

Preorders

Some kits are listed as preorder. These are made to order and take 6–8 weeks to arrive. The listing says so before you buy, and you'll get an update when yours goes into production.

Preorders ship separately. If you order one alongside something in stock, the in-stock items go out on the usual 3–5 day schedule rather than waiting for the preorder — so you're not left waiting weeks for a tray.

Returns

Please open and check your kit as soon as it arrives. Count the drill packets against the chart, look the canvas over, make sure the tools are in the box. If anything is damaged, short or missing, tell us straight away and we'll put it right — replacement or refund, whichever you'd rather.

The returns window is 7 days from delivery. Email customerservice@jeanneargent.com with your order number and a photo of the problem, and we'll take it from there.

• Faulty, damaged or incorrect items: we cover return shipping, and we'll replace or refund.
• Change of mind: return shipping is paid by the customer. The item needs to come back to us within the 7-day window.

Missing or short drills

It happens, and it's the most annoying possible way for a kit to fail. Send us the DMC number and your order number and we'll post a replacement — no charge, and nothing to send back.

Anything else

Email customerservice@jeanneargent.com or use the contact form. We answer within a business day or two.